Table of Contents: Shopper Insights: How Cultural Occasions Frame the Consumer Experience
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TABLE OF CONTENTS
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INTRODUCTION
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Defining Shopper Insights
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THE SIGNIFICANCE OF CULTURE ON SHOPPING BEHAVIOR
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Cultural Occasions for Shopping
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Role of the Home vs. Retail in Shopping Behavior
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How Do I Use This Model ?
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Conclusion
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THE BUILDING BLOCKS OF THE SHOPPING EXPERIENCE
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Why Is This Shopping Trip Happening, Anyway?
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Shoppers: Who Is Doing All of This Shopping?
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Shopping Contexts: Who is With the Shopper?
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Shopping Orientations: Who Are They Thinking About as They Shop?
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Shopping Channels: Where Is This Shopping Happening?
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Regular Channel Use by Shoppers
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Shopping Styles: They Sure Seem Focused
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Shopper Tactics: How Do They Get What They Want?
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UNDERSTANDING THE SHOPPING EXPERIENCE BY CULTURAL OCCASION
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Traditional Weekly
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Destination
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Random Emergency
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Crafting a Special Recipe
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After-Work Supplement
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Recreation
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Coffee Shop Experience
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Meal Eaten in Store
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Party Fixings
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Socializing with Friends
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Workout Fuel
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THE MOST RECENT TRIP
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Cultural Occasions
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Planning for the Most Recent Shopping Trip
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Retailers Visited on the Most Recent Shopping Trip
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The Most Recent Shopping Conditions
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Effects of Marketing on the Most Recent Shopping Trip
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Purchases Made on the Most Recent Shopping Trip
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CATEGORY SPECIFIC SHOPPING BEHAVIOR
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Frequency of Shopping
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Marketing Tactics and Product Selection Over the Past Three Months
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Planned and Unplanned Purchases on the Most Recent Shopping Trip
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Reasons for Most Recent Planned and Unplanned Purchases
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KEY FINDINGS
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Five Common Myths About Shopping Behavior
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METHODOLOGY
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Qualitative Methods
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Quantitative Methods
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THE HARTMAN MODEL
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SHOPPER INSIGHTS TEAM MEMBERS
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SUPPLEMENTAL DATA TABLES
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Profiles of segments representing different orientations or shopper preferences
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Profiles of segments representing different shopping trip attributes
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Shopping attitudes and behaviors of top 20th percentile in each shopper orientation
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Grocery shopping attitudes and behaviors of top 20th percentile in each shopping trip dimension
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OTC shopping attitudes and behaviors of top 20th percentile in each shopping trip dimension
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Grocery shopping attitudes and behaviors by top four cultural occasions
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OTC shopping attitudes and behaviors by top four cultural occasions
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